Virtual PBX – a feature-rich PBX, which allows to effectively organize telephone in your office for a few minutes. Physically PBX is located on Like Telecom servers (hence the second name “cloud PBX”), and therefore does not require the cost of purchasing additional equipment and maintenance technicians. All you need to use the virtual PBX – is access to the Internet. Cloud PBX Like Telecom switches packets over TCP / IP network and is based on the SIP (Session Initiation Protocol – Session Initiation Protocol), which provides technical compatibility with most existing SIP-clients like hardware (IP-telephony) and software (softphones).
Features Virtual PBX Like Telecom
Benefits of a Virtual PBX
Features Virtual PBX
Unlimited number of internal accounts
By default, Virtual PBX Like Telecom comprises 30 SIP-accounts, each of which has its own extension number to connect your employees to each other. Intercom – free. The number of accounts can be increased upon request technical support at no additional charge.
Recording a conversation
Опция может использоваться в различных вариациях: запись всех разговоров, запись исходящих разговоров, запись входящих разговоров, запись внутренних разговоров, запись только на выбранных аккаунтах, запись по требованию. Записанные разговоры доступны для скачивания в веб-интерфейсе виртуальной АТС в формате *.mp3.
Service by calling a statistics implemented by a CDR (Call Detail Record – Detailed call record) and allows you to obtain basic information for each call. This information includes: date and time of the call, call duration, call charges, the A-number (caller number), B-number (caller dialed). In the case where the compound does not take place, it displays the reason the call ends (e.g., BUSY, NO ANSWER et al.). All data is available for export to formats * .csv and * .pdf.)
At any time, talking on the phone connected to the virtual PBX can initiate a call transfer to another extension (for example, an employee from another department) by pressing the corresponding button on the unit and dialed the extension number.
Available options forwarding – conditional call forwarding, unconditional call forwarding, call forwarding on schedule. Possible forwarding configured as an internal account, or to an external number.
Functional PBX allows you to configure different scenarios redirects the caller to voice mail (same as call forwarding), and also supports sending voice mail entries to e-mail address.
Auto attendant, voice menus
Record your voicemail greeting to their customers, and upload it to our server. Virtual PBX will play it every incoming call to your office number. Pointing tips with numbers of your departments, you will create a full-fledged voice menu and deliver the Secretary of unnecessary work.
Statement calls in queue
If your office number receive an incoming call at a time when all agents are busy, the system will send it to the place where the caller Lost message and will be asked to wait on the line until an operator is not free.
Setting the Music on Hold
In cases where the subscriber is on hold, he played the music that you choose yourself.
Combining internal accounts into groups to receive incoming calls.
It allows you to connect to the selected conversation; in this case the third party hears the side A and side B side A side B and hears a third party, Party B hears only the direction of A.